After a 180 degree spin in the ice on Friday I had two new tyres fitted by the Guildford Tyre Company
. What a rare pleasure it is to deal with a business that knows how to treat customers. Alan Hunt stopped what he was doing the instant we appeared to ask if he could help us. As the expensive Michelin tyres we requested were at the warehouse he offered to get them over in 2 hours time and also suggested various cheaper tyres, even though this would mean lower income.
When we returned in exactly 2 hours the tyres were there and, although the fitters were very busy, were on the car, wheels changed round and balanced, all within 30 minutes. Readers will understand why this company always gets our business, despite a rival being much closer.
On Monday evening at The Cricketers in Horsell, we saw The Panama Cafe´ Orchestra
. A fun night out and free admission !
Today I had a bad experience with Inchcape at Guildford.
Firstly my advance request for a Toyota Corolla to use while my Corolla was in for service resulted in mass confusion, with service and sales blaming each other. It transpires that when one telephones the Guildford branch, one is actually speaking to a call centre in Milton Keynes. Unsurprisingly, requests are not carried through to the point of contact.
Then my request to have work done that had been proposed after examination at the previous service was not carried out despite my advance warning (via the call centre I now realise). Instead I was advised of (and presumably charged for) a repeat of the examination and asked to bring the car in for a third time.
It seems to me that these problems are symptomatic of the way in which Inchcape operates its service departments.
On Tuesday evening we went to the Royal Festival Hall in London to see the Royal Philharmonic Orchestra perform Thaikovsky. They played the 1812 overture, Piano Concerto number 1 and Symphony no. 6 (pathetique).