On Friday evening my wife Selina underwent an eye operation at
Moorfields hospital. It seems to have gone very well and we have nothing but praise for the medical staff.
We are less sure about the administrative staff. I was particularly aggreived that cheques must be received 10 days in advance. As we only had one day available to pay I felt that some trust would have been appropriate. In our business, if a UK customer needs immediate delivery then we despatch on receipt of cheque. If we trust our UK customers why cannot Moorfields trust theirs.
Our other grievance is over the congestion charge and mobile 'phones. For the first time I decided to take the car and pay the charge in case my wife was not up to bus and train after the operation. We were short of time so failed to register on the TFL web site and telephoned while on the road. This was the very time that the mobile 'phone (or its network) decided to let us down. What is the use of all this fancy modern technology with more bells and whistles than anyone could use if it does not work every time ? As for the congestion charge; it is fundamentally wrong to discrimate against the poor in this way. The rich can afford to drive in central London but the poor cannot. Ken Livingstone seeks to reduce congestion by keeping all those second class citizens off the roads.
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