Isomatic UK Weblog

Peter Burton's daily log, covering Peter's personal interests, e.g. jazz, travel and general grumpiness plus (occasionally) the business of Isomatic and its associate companies.

Tuesday, February 22, 2005

Inadequate Toyota service at Inchcape

Today I had a bad experience with Inchcape at Guildford.

Firstly my advance request for a Toyota Corolla to use while my Corolla was in for service resulted in mass confusion, with service and sales blaming each other. It transpires that when one telephones the Guildford branch, one is actually speaking to a call centre in Milton Keynes. Unsurprisingly, requests are not carried through to the point of contact.

Then my request to have work done that had been proposed after examination at the previous service was not carried out despite my advance warning (via the call centre I now realise). Instead I was advised of (and presumably charged for) a repeat of the examination and asked to bring the car in for a third time.

It seems to me that these problems are symptomatic of the way in which Inchcape operates its service departments.

posted by Peter # 20:50

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